Order-related
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [[email protected]]. Please include your order number and the reason for cancellation in your message. Orders can only
How do I start a return?
Our return policy allows returns for [new (e.g. unopened)] products with 14 days of its arrival. If you'd like to proceed with a return, please contact [email protected]. Once your request is approved, you will need to ship the item to our return
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges within [14 of days] days of arrival (according to tracking info). To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that cu
Warranty
There is no warranty for all the nozzle and hotend products. Those products are considered as consumables and do not have warranty. The length of service period are highly dependent on user operating habits and printing material and etc. However we d